Help Center

Frequently Asked Questions

Our Meals

  • Why should I feed Spot & Tango over another diet alternative?

    Dogs can survive on commercial pet foods (just as we can get by eating junk food every day!). But, they thrive when nourished with real, fresh ingredients – just like us!

    The truth is, most commercial pet foods are full of cheap and potentially harmful ingredients like rendered meat "meals" or powdered meats. Often, these meats (which can contain roadkill and/or expired meat!) would never be accepted for human food production.

    Even so-called "clean" kibbles that exclude meat meals are extruded at such high temperatures that the natural flavor and nutrients of the ingredients are destroyed. They then rely on synthetic vitamins, minerals, colors, and spray-on flavors to mimic the smell and taste of real food.

    Discouraged by these realities and the alarming rise in pet allergies, obesity, and cancer, we created a common-sense alternative. Whether you opt for our Fresh or UnKibble recipes, Spot & Tango always excludes the junk you'll commonly find in pet foods. It's made from only whole ingredients that you'd eat yourself. Our meals are prepared with love, using gentle cooking methods to preserve nutrients and palatability. Spot & Tango is enjoyed by all kinds of dogs, from seniors, picky eaters, and sensitive stomachs to vibrant puppies!

    We've seen the powerful health benefits of feeding pets a fresh ingredient diet first-hand. Many of our customers notice boosted energy, a shinier coat, healthier skin, smaller stools, and brighter eyes. That's why we're on a mission to make high-quality dog food radically convenient for busy pet parents like you!
  • What ingredients do you use?

    Our whole produce and proteins come from trusted suppliers. Our ingredient sourcing philosophy is that if we wouldn't feed it to the human members of our family, we won't feed it to our pets — simple as that.

    We believe in a minimal ingredient diet, which is why we put our ingredients on the FRONT of our packaging. We're not trying to hide anything or play tricks with paragraphs of ingredients. Everything we put in our food has a purpose for nourishing your pup.

    Click here to learn more about the specific ingredients in each recipe.
  • How is your food made?

    UnKibble is a dry food for dogs made by combining USDA meat, starch, and fresh fruits and veggies into bite-size pieces, then gently dehydrating them through our Fresh Dry process. It is a low-temperature drying technique that retains the natural vitamins, minerals, colors, and aromas of each whole-food ingredient. This process creates a dry food for dogs with the same nutritional integrity and palatability as our fresh recipes!

    For our Fresh meals, each human-grade ingredient is gently cooked at a low temperature and in small batches to maximize nutritional integrity. Ingredients are cooked separately, mixed, and then flash-frozen to lock in freshness just days before arriving at your door. Our Fresh food is where it all started! Spot & Tango began in our founder's kitchen in 2017, where Russell and his wife made home-cooked meals for their dogs in just this way. Those family recipes were perfected with the expertise of vets and veterinary nutritionists. Today, we're still preparing those original recipes with the same processes, love, and commitment to quality (just in a bit larger of a kitchen 😉!).
  • Do your recipes meet AAFCO standards?

    Yes, all of our recipes meet or exceed the AAFCO Nutrient Profiles for all life stages, including growth of large size dogs (>70 pounds or more as an adult) by formulation and by analysis of the finished product. Our Recipes are Complete & Balanced, meaning they provide your pet with the right amount of every single nutrient their body needs in each meal.

    The Association of American Feed Control Officials (AAFCO) sets standards for nutritional adequacy for the pet food industry.
  • Does Spot & Tango need to be refrigerated?

    UnKibble: Our UnKibble meals don't require refrigeration, making them perfect for when you're on the go or if you just prefer the ease of shelf stability. Store UnKibble in a cool, dry place (like a pantry). After opening, either reseal the bag or store it in an airtight container to retain freshness. Once a bag is open, aim to use it within eight weeks for optimal freshness.

    Fresh: Our Fresh meals require refrigeration. They're shipped in temperature-controlled boxes to arrive at your doorstep very cold. Place them straight into the freezer upon arrival! You can thaw the packs by letting them sit overnight in the fridge or if you're in a bit of a rush, submerge them in a bowl of cold water for about twenty minutes. Once moved to the fridge, the packs will stay fresh for up to four days.
  • Why can't I just cook food for my dog at home?

    Many well-intentioned pet parents cook for their pups. And we're excited when people share our passion for the incredible benefits of real food! That said, research has shown that over 95% of home-cooked dog food recipes do not meet the nutritional requirements for healthy dogs. Too few (or too many!) nutrients can result in serious complications. That's why veterinarians and animal nutritionists formulated Spot & Tango's recipes. So you can sleep easy, knowing your pup is getting exactly what they need.
  • Do your recipes contain artificial preservatives, artificial ingredients, or colors?

    Never! All Spot & Tango recipes are entirely free of anything artificial. We use mixed tocopherols (a natural, vitamin E-based preservative) in our UnKibble products and a small amount of apple cider vinegar (a natural preservative) in our Fresh products. Our primary method of preservation is freezing (Fresh) and fresh-drying (UnKibble).
  • Do your recipes contain fillers like corn, wheat, or soy?

    You won't find empty-calorie fillers here! All Spot & Tango recipes are completely free of soy, corn, and wheat.

    Click here to learn more about the specific ingredients in each recipe.
  • Do your recipes contain fish oil?

    Yes! Our UnKibble and Fresh recipes contain fish oil in the Vitamin and Mineral blend as it's a great source of healthy Omegas!

    Click here to learn more about the specific ingredients in each recipe.

Creating Your Meal Plan

  • Where can I buy Spot & Tango?

    At this time, our website is the only place you can purchase or subscribe to Spot & Tango. We make it easy to sign up with our short quiz. To see your dog's meal plan, please tell us a bit more about your pup — Click here to get started
  • How do you determine my dog's portion size?

    We work closely with our team of animal nutritionists and DVMs to figure out the optimal portion size just for your dog. Spot & Tango takes a tailored approach to calculate your dog's precise calorie needs. We consider age, weight, activity level, and more. While most pet foods base their feeding charts solely on your dog's weight, we take a holistic approach. So, you can rest easy knowing your dog is getting EXACTLY the nutrition they need.

    Every pet is unique, so please keep an eye on your dog's weight level & progress. Some dogs will require further adjusting (for example, growing puppies!).
  • How does the two-week Trial work?

    The two-week Trial is a risk-free chance for your dog to try Spot & Tango. With our Happy Pup Guarantee, if your dog doesn't love the food, we'll refund your Trial order!

    It includes two weeks' worth of food, uniquely portioned based on your dog's needs. Fresh meals are pre-portioned, and UnKibble meals include a customized portioning scoop, just for your dog. We make it easy by including detailed feeding and transition instructions, and welcome materials outlining everything you can expect during your first days with Spot & Tango.

    By signing up for the Trial, you enroll in a subscription, but remember, it's flexible. You're free to pause or cancel anytime.

  • How much does it cost?

    UnKibble meal plans start at $1/day, Fresh meal plans start at $2/day, and all plans include free shipping. Each dog's pricing is dependent on their unique caloric needs and recipe selections, so costs will vary dog-to-dog. A variety of factors determine caloric needs, including age, weight, activity level, and more. To receive an exact quote for your dog's meal plan, please tell us a bit more about your pup by filling out our short quiz!

    Extras like Snacks work a little bit differently - you simply pay per bag. Snacks start at $12/bag.
  • Can I try it before signing up for a subscription?

    Although we do not offer one-time samples, we do offer a 14-day 100% money-back guarantee on your first order (the Trial). The two-week Trial is meant to provide a low-risk opportunity to sample our food. If your dog doesn't love their meals, we give you your money back - simple as that. If you would like a refund on your trial order, you must request it before the Order Modification Deadline at the end of your Trial (i.e., by 5 pm EST the day before your subscription renews).
  • Can I order Fresh and UnKibble meals for my dog?

    At this time, we don't offer the selection of both UnKibble and Fresh recipes for an individual dog's meal plan. However, we understand some customers may prefer to mix both foods — here is what we suggest:

    • If you are trying Spot & Tango for the first time, you may select "two" dogs when prompted in the quiz and fill in your dog's information twice. When prompted, select "UnKibble" for your dog's first meal plan and "Fresh (Topper)" for your dog's second meal plan. This approach will allow you to try both foods for one dog 🙂!

    • If you want to combine Fresh and UnKibble in your recurring subscription, we can work to build a bespoke mixed plan for your dog. Please contact us and describe how you'd like to feed (e.g., "I'd ideally like to feed my dog 70%" Fresh base, "30% UnKibble topper" 7-days a week). Our team will build a plan just for you and provide a quote!

Getting Started With Our Meals

  • How do I transition my dog to Spot & Tango?

    Dogs have sensitive stomachs, so please ease into feeding Spot & Tango regardless of your dog's historic level of sensitivity to food changes. Your first box will come with detailed instructions on how to transition. To sum it up, we recommend a slow 7-10 day transition to avoid an upset stomach when switching diets:
    Don't worry if you feed a bit more or a bit less than these recommendations! Just remember to gradually introduce Spot & Tango over the recommended period and monitor your dog's progress with a "backyard test."

    A "backyard test" just means to keep an eye on their #2, as loose stool can occur during the transition. If this happens, just know that it's completely normal! We recommend holding off on increasing the amount of new food until their stool returns to normal. Continue this process until they're eating 100% Spot and Tango.
  • Do I need to transition between Spot & Tango recipes?

    If your dog has fully transitioned to a food type (Fresh and/or UnKibble), it typically isn't necessary to transition between different recipes. But if your dog is sensitive to food changes or has a history of allergies, you may prefer to introduce it more slowly.
  • What if my dog isn't eating the food? Any tips for a picky eater?

    No need to worry! It's totally normal for dogs to resist change. They are likely quite accustomed to their old food. Here are some tips that have worked for other picky eaters (and please feel free to experiment with your own ideas, too. Let us know what works for you!)

  • Does Spot & Tango expire?

    Fresh: Packs should be used within 4 days of being refrigerated. If frozen, packs will stay fresh for up to 6 months.

    UnKibble: Bags should be used within eight weeks of opening. If unopened, bags will stay fresh for up to 12 months.

    If you're uncertain about when your meals were delivered, don't worry! You can contact us - just attach a picture of the front of your Fresh pack or the back of your UnKibble bag. We'll be happy to look up the manufacturing date of your batch and clarify the expiration date for you.

  • What is your return policy?

    As a provider of food products, we do not accept returns of any item once it ships.

    However, we have a 14-day 100% Happy Pup Guarantee on your Trial order! If your dog doesn't like their food within 14 days of purchasing the Trial, please contact us, and we'll be sure to help you out.

    If you have issues with subsequent orders, contact us, tell us what happened, and we'll do everything we can to ensure you're taken care of. Your experience is important to us, so if we can make it right, we will!

Shipping & Delivery

  • Where do you ship?

    We ship to verified addresses in the forty-eight contiguous US states. To check if you're in our delivery zone, start our quiz and enter your zip code when prompted. If we don't currently deliver to your region, let us know so we can work on it — we'll let you know as soon as we arrive!

    We do not ship to Alaska, Hawaii, or Puerto Rico.

    Due to the perishable nature of our Fresh meals and the limited operating hours of USPS offices, we sadly can't deliver to P.O. boxes.

    We do ship to business addresses, but please be mindful that some businesses may have restrictions on receiving deliveries, so we recommend shipping to your home or perhaps to a friend or neighbor's place whenever you can.
  • How long will it take to receive my package?

    We're committed to getting your order packed up and shipped out as quickly as possible! The processing time for orders varies, but most packages will arrive within 3-5 business days.

    First-time orders ("Trials") usually ship within 2-3 business days. Transit takes 1-3 business days.

    Renewal orders usually ship within 1-2 business days. Transit takes 1-3 business days.
  • Where is my order?

    New Customer Portal Instructions:
    When your package ships, we will send you a tracking number via email. Please check your tracking information to get the most accurate delivery estimate. You can also track the status of your packages through your customer account. First, log in to your customer account and navigate to the "Home" page. All recent orders, including statuses and tracking numbers, will be visible there.



    Legacy Customer Portal Instructions:
    You can track orders from your customer account. Visit your Subscriptions page and scroll to the Past Orders section to find your most recent order(s).

    If your order status shows "Your order is processing now," your order is still waiting for the carrier to pick it up. It will look like this ...

    The moment it leaves our hands, we will send you a tracking number via email. At this time, the order status on your portal will show the tracking number too. Please check your tracking information for the most precise delivery estimate. It will look like this:

    Note: If it's past the estimated shipment window, it means we're hard at work getting your order out. You should expect to receive an email with tracking information soon. There's no need to reach out, as our team is already prioritizing your order to get it to you as soon as possible.
  • Do I need to be home when my package arrives?

    Nope, you don't have to be home for deliveries from Spot & Tango! But, our Fresh meals are perishable, so it's important to get them into the freezer as soon as possible upon being delivered.

Managing Your Subscription

  • How does the subscription work?

    It's super easy! We send you a box of food on a recurring basis, so you always have food on hand and never need to run out to the store. We always remind you a couple of days before any renewal order processes. You can edit your subscriptions at any time.

    When you sign up for the Trial, you enroll in an ongoing subscription. Exactly two weeks after your Trial purchase date, we'll begin processing orders regularly, so your pet never runs out of their healthy food. Right now, you'll receive food every week, every two weeks, every four weeks, or every eight weeks, depending on your dog's portion size. By popular request, we hope to introduce more flexibility to let you choose your delivery schedule soon!

    Between shipments, you have total control to adjust your pet's plan. From your account, you can swap recipe selections, adjust portion size, and fully manage deliveries. Of course, you can pause or cancel your subscription at any time.
  • How do I know when my next order is scheduled?

    You’re welcome to check the status of your upcoming order(s) via our customer portal. Simply log in to your customer account and you’ll see your upcoming orders on the home page. To see additional details about a specific order, or to update your charge date, please navigate to the ‘Orders’ page.

    If you would like to be reminded of an upcoming order 3 days prior to your charge date, you may opt-in to receiving these notifications by following the steps below:

    1.) Log in to your customer account
    2.) In the upper right hand corner of your portal, click “Account”
    3.) Scroll down to "Notification Preferences”
    4.) Ensure the “Order Reminders” box is checked on
    5.) Click “Save Changes”






  • How do I change my next order date?

    Whether you're looking to skip, delay, or rush your next order - we've got you! First, log in to your customer account and go to the "Orders" page. Toggle to the order you want to reschedule. Select the "Reschedule" button. A popup will appear, allowing you to select your preferred order date. Click "Reschedule" to confirm your changes.


    Note: Any changes you make will only apply to future orders. They won't affect any orders that have already been processed, even if they haven't shipped yet. Once your order is confirmed and you've received your order confirmation email, we're unable to make any further modifications.
  • How do I cancel my subscription?

    If you’re not satisfied with your Spot & Tango experience, we'd love the chance to make it right! Please contact us.
     
    If you wish to cancel your subscription, you can do so at any time through your customer account. Simply log in to your account and go to the "Account" page. Scroll down to see your active plans. To cancel an active plan, simply click on the currently active plan. A popup will appear. Click "Change Plan Status" and then follow the prompts to confirm the cancellation.



    Note: Cancellation will prevent future orders from being charged. It will not affect any orders that have already been processed, even if they have not yet shipped. We cannot make any further modifications or cancellations once your order has been confirmed and you have received your order confirmation email.

Contact Info

  • How do I contact customer support?

    Hi 👋, we’d love to chat with you! Our Team is available every day from 9 am to 5 pm ET.

    Text us at +1 (718) 514-6292 *

    Email us at care@spotandtango.com

    Call us at +1 (718) 514-6292

    * Please know that message + data rates may apply. By texting us, you consent to receive text messages from Spot & Tango at the mobile number you use to text and you are opting in to receive future messages at the number you provided.

How can we help?

If you weren’t able to find your answer, you can email us at care@spotandtango.com or text/call us at (718) 514-6292. We are available every day from 9am to 5pm ET.